Please be aware if the payment method "Direct Deposit" is selected in the checkout, your order will be ‘On Hold’ until the payment has been received which may take up to 2 business days.
All orders placed using our web site are processed Monday to Friday only. (excluding public holidays)
The delivery time frame displayed in the delivery quote section of the web site, is the minimum time frame only and does not include the processing time required.
During very busy seasons such as Easter & Christmas, an addition 4 days lead in time maybe required to process some orders.
Chocolate Items ordered incur a minor fee of $2.00 per ice pack required for shipping.
If any products ordered become ‘Out of Stock’ we will endeavour to contact the customer and give them the option of: 1/ An E.T.A for the products to arrive back in stock. 2/ Substituting for another product of their choose. 3/ Removal & refund the ‘Out of Stock’ products from the customers order.
Only on special request will we send notice of dispatch/shipment.
* Please Note: The Polystyrene Boxes used for delivering orders are NOT to be used for storage.
If products are stored in the polystyrene boxes after delivery, the quality and taste of the products will be negatively affected. Tom's confectionery warehouse will not accept responsibility, replacement stock at our cost or refund any money, if products are stored in the polystyrene delivery box after receiving the delivery.
Due To Health Department Restrictions, No Refunds Or Exchanges Will Be Given On Products Sold.