Terms and Conditions

  • All orders placed using our web site are processed Monday to Friday only. (excluding public holidays)
  • The delivery time frame displayed in the delivery quote section of the web site, is the minimum time frame only and does not include the processing time required. 
  • During very busy seasons such as Easter & Christmas, an addition 4 days lead in time maybe required to process some orders.
  • Chocolate Items ordered incur a minor fee of $2.00 per ice pack required for shipping.
  • Click and Collect is available Monday to Friday and generally is ready within 24 hours. You will be notified as soon as your order is ready for collection. If you do not receive your notification within 48 hours please contact us to confirm. 
Some products may become "Out of Stock"in which case the customer will be given the option of:
    1. An estimated time in which products will be back in stock.
    2. Substituting for another product of customer choice.
    3. Refund on ‘Out of Stock’ item from order.
    Only on special request will we send notice of dispatch/shipment.

          If products are stored in the polystyrene boxes after delivery, the quality and taste of the products will be negatively affected.
          Tom's confectionery warehouse will not accept responsibility, replacement stock at our cost or refund any money, if products are stored in the polystyrene delivery box after receiving the delivery.


          Refund Policy:

          Due To Health Department Restrictions, No Refunds Or Exchanges Will Be Given On Products Sold.